Returns & Exchanges
At Sana Skin Studio, we want you to love your ritual; if a product isn't the right fit for your skin, we offer returns on most items within 30 days of purchase. Please note that opened skincare products are eligible for store credit only to ensure the highest standards of hygiene and safety.
Initiate Your Request
Visit our online returns portal or email our support team with your order number and the specific items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring the product is secure to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our studio receives and inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing